NUMBER OF LEIS SHIPPED FROM ONLINE STORE
If you want to purchase more than 5 leis, please call or e-mail for shipping and handling rates.
SHIPPING AREA FOR ONLINE STORE
At this time we are only shipping leis to the mainland United States from our online store.
DAYS LEIS ARE SHIPPED
Our fresh flower leis are shipped from Hawaii every Monday, Tuesday and Wednesday via Express delivery service.
Saturday delivery is available for an extra cost of $15.00. Please call or e-mail us if you need Saturday delivery so we can check to make sure your area provides that service.
CALCULATION OF SHIPPING AND HANDLING CHARGES
Our shipping and handling costs for leis is based on the number of leis you buy, their weight and how many we can pack into our boxes. Then we choose the best shipping carrier for your area to insure that your leis reach you as fresh as possible.
WRONG SHIPPING ADDRESS
If you provide us with a wrong shipping address and we have to redirect your order to another address there will be an added charge of $15.
We guarantee delivery only to the address we are given when shipment is first offered. We cannot extend our guarantee to orders for incorrect addresses or delays in shipping, which are beyond our control. All of our products used for these services are guaranteed to be of top quality. We reserve the right to make substitutions in any or for any advertised gift item with another, which in our sole judgment is of equal value and acceptance, or to make refunds for any gift that may not be delivered due to seasonal availability, volcanic eruptions, excessive increases in delivery charges or other conditions beyond our control.
We reserve the right to refuse an order if in our judgment the order cannot be filled consistent with our standard of quality.
Any shortage or damage claims on perishable items must be made within 24 hours of receipt of merchandise.
Your personalized message will be enclosed with each gift. If we are not given a message, we will list the buyer as the donor of the gift.
For guaranteed delivery: orders must be received 10 business days prior to the holiday. For last minute orders: We will rush your order, however, if it is too late to meet your requested arrival date, we will contact the recipient to advise them that the shipment is on the way.
We confirm orders by e-mail as they are received. When your order is shipped we will notify you by email with the expected arrival day, time and carrier used.
Our terms are Cash-With-Order.
All prices listed are subject to change without prior notice.
AIRPORT GREETING SERVICE
Airport Greeting services are available 365 days. Daily hours of service 9:00AM - 9:00PM.
If arrival time is outside of daily service hours, a $15 surcharge will be added to your order. 72 hours prior notice preferred, if you cannot make order by then, we cannot guarantee service. We only service the following major Hawaii airports: Honolulu International Airport, Oahu; Lihue Airport, Kauai; Kahului Airport, Maui; and Kona International Airport, Hawaii.
Traditionally, leis are presented upon your original arrival into the islands.
In this day and age there are too many potential opportunities for missed greetings, and as a
consequence, we do not accept orders for inter-island flights.
We will choose the best and freshest lei from each category. If no suitable lei is available from that category we will upgrade your order at no additional charge. Satisfaction is guaranteed.
Please be aware that the outer islands will not always have the same variety of selections of leis as Honolulu. All flowers are perishable and seasonal.
Contact us immediately if your client has cancelled or changed itinerary. Otherwise, "NoShow/No Refund" charges will apply.
Surcharges: $10.00 Late fee will be charged for less than 48 hours notice.
Cancellation Policy: Orders canceled with less than 48 hours notice or any "NO SHOWS" are nonrefundable.